WHERE IS MY ORDER?
If you are looking for information on the status of your order, please Order Lookup / Order Status before contacting us for immediate answers or check out FAQ
- After you placed an order it might take 3-4 days to ship your order.
- We use USPS as our main carrier.
- US transit time can take up to 3-5 days
- International transit time can take up to 14-20 days
- "Not Fulfilled" means we have received your order, and we are packing your order.
- Few helpful tips for smooth delivery
If you work during the day, we recommend you choose your workplace as the shipping destination.
- Tape a note to your door or communicate with your postal carrier personally instructing them that it's okay to leave packages at your door.
- If you miss a package, your carrier will leave you a notification.
- You will have the opportunity to contact the post office and schedule a second delivery or you have the option of picking the package up yourself.
- For questions & concerns about your order, please send email to OrderInfo@MateFit.me with your order.
We have a 30-day return policy - To qualify:
You must email OrderInfo@MateFit.me that you would like a refund within 30 days of shipment.
Only 1 tea pouch should be opened, we cannot give a refund if 2 or more of the same kind tea pouches are opened.
You must email your returning Tracking # to OrderInfo@MateFit.me.
You must ship the products back to us
PO BOX 65, Edwardsville, IL 62025, USA